Our Achievements

2011/12

 
In 2011/12 Llamau saw 98% positive outcomes for service users leaving Llamau.
We were able to help 3,975 young people, vulnerable women and children across the year.
 

Emphasis


• 97.6% of service users were either safely accommodated with family or in a Llamau project by the end of support.
• 90.2% of service users were involved in employment, education or training by the end of support (0 were involved in these when support commenced)
• 91.7% of those with alcohol issues made progress with these during support
• 100% of those with self-harm issues made progress with these during support
 

Housing Related Support

 
In 2011/12 we supported 1090 young people (inc Emphasis) in supported housing related support projects, plus a further 278 women in domestic abuse refuges (plus 118 children).
Out of the 862 people who left support, monitoring results showed that:-
68% of people supported by Llamau engaged either fully or significantly with support
24% of people supported by Llamau engaged sporadically
63% of people supported by Llamau either significantly or fully achieved their support goals
25% of people supported by Llamau partially achieved their support goals
 
 

Learning 4 Life


• Throughout 2011/12 Learning 4 Life worked with 194 of the most disadvantaged young people, who were furthest from the labour market. This group managed to achieve 113 Essential Skills Wales City and Guilds awards in this time, as well as 130 Agored awards.
• In 2011/12 L4L Employer Liaison Workers managed to help 20 young people who had been previously NEET into work experience or employment.
 

Advice

 
In JIGSO, our Vale advice service, between 1 April 2012 and 30 September 2012 –
• 88 16 & 17 year olds have accessed the service.
• 88 young people (aged 14 to 18) have accessed the family mediation service.
• Of these 88, 59 (67%) have remained at or returned home.
• 31 young people have been assessed for consideration as a Child in Need.
• 82 young people aged 18–25 have accessed the service for housing / welfare rights advice and assistance with seeking accommodation.
The equivalent services in Cardiff, HOPS and The Basement@33
• 108 16 & 17 year olds have accessed the service.
• 84 young people (aged 14 to 18) have accessed the family mediation service.
• Of these 84, 47 (56%) have remained at or returned home.
 

Family Mediation

 
• In 2011/12 Family Mediation worked on 1,283 new cases across all 10 LA areas.
• 827 young people remained at / returned home (64%).
• It should be borne in mind that it is not always appropriate to resettle a young person in their family home (in cases of abuse, for instance), in which case the Family Mediation Worker would work with Llamau’s Supported Housing team to ensure that the appropriate accommodation was sourced for the young person.
 
 

Specialist Mental Health

 
Across all Llamau projects in 2011/12:
• 47% of service users had issues with mental/emotional health
78% of those made progress with these issues during support
• 10% service users had issues with self-harm
85% of those made progress with these issues during support
 

Annual Service User Questionnaire

 

Our annual Service User Survey saw an excellent response rate of 68% this year (the number of responses has risen by 90% since 2009)and the results were equally impressive, for example:
99.7% said that their support worker listened and responded quickly to any questions, concerns or complaints that they raised.
99.1% felt respected by their support worker
93% of those to whom this applied made progress with Domestic Abuse issues
 
When asked what the best thing about Llamau was, we had some wonderful responses:
 
“It helps me a lot. I can get things off my mind and it’s helping me build my future. I’m really happy since I’ve been receiving my support;”
“I feel I can talk to people when I need it;”
“All the help I get and I wouldn’t be as far as I am now;”
“They are able to listen to you and respond quickly;”
“Feel like I’m treated as an equal;”
“Gives me confidence and I’m not alone;”
 

Annual Stakeholder Questionnaire


We had another great response to the survey we sent out to all those with an interest in Llamau. Examples of the results we had include:
100% of respondents believe we are very good or good at empowering our service users;
98% of respondents believe we are very good or good at consulting and creating opportunities for our service users to participate;
100% of respondents believe we are very good or good at building service user self-confidence
‘I feel Llamau’s strongest quality is their commitment to young people.’
The five words that stakeholders most commonly used to describe Llamau were:
- Professional
- Friendly
- Supportive
- Caring
- Flexible
 

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Service users visit the Banksy Art exhibition
A day of horse riding in Ogmore